Frequently Asked Questions

GP Management Plans for People with a Disability
What are your opening hours?

Our clinic is open between 9 am and 5 pm Monday to Friday.

We are closed on public holidays.

Is your clinic wheelchair accessible?

Yes, our clinic has been designed with wheelchairs in mind. We have disability car parking out the front of the clinic and also plenty of car parking spaces underneath the shopping centre with elevator access.

Is there a cost involved?

Medical appointments at ADMS are generally bulk billed under Medicare, but we currently have an annual administration fee for all patients aged 18 and above, to cover the work that does not attract a Medicare rebate. This includes:

  • Paperwork (medication charts, script requests, Guardianship Board orders)
  • Communicating with caregivers out of consulting hours via phone and email

Medical services will only attract a Medicare Rebate when we are performing a medical task in the presence of a client. Please note as of 1st Sept 2017, our annual administration fee is $330 incl GST.

How often are the appointments?

We encourage our clients to have a full general check up at least once a year and a review of their medications 6 monthly. Otherwise the appointments are made on an as required basis.

What happens if I am sick outside of regular hours?

Adelaide Disability Medical Services’ preferred after hours locum service is the Family Home Doctor Service (locum agency) for non-emergency home visits.

If you are experiencing a medical emergency, please call 000 or attend the hospital Emergency Department.

What procedures can you offer?

Some procedures that we offer in the clinic include:

  • Immunisations
  • Skin biopsies and excisions
  • Cryotherapy for treatment of skin conditions (warts, seborrheic keratoses)
  • Ear wax syringing
  • Wound assessment, swabs and dressing
  • Blood collection
  • Depot injections
  • Bladder catheterisation
  • Cervical screening tests

Please refer to ‘Services’ for further detail regarding specific health assessments.

Do you provide services other than general care?

Over time, we have developed a network of radiology providers, community nursing services, Allied Health professionals and Specialist Doctors who we refer to in order to provide respectful care to our clients.

We are working very hard behind the scenes to add more dedicated, experienced professionals to the mix!

We are also building strong connections with the acute sector: extended care paramedics and tertiary hospitals.

How do I receive my results?

Results will only be given by clinical staff, unless consent has been given by the doctor.

Doctors will follow up on any results for their patients and act accordingly. Please note, we are not responsible to chase up any results ordered by hospitals, specialists or any other clinics.

How do I register my interest?

Feel free to call our number on (08) 8121 8367 and register your interest with the service.

Alternatively you can email contact@adelaidedisability.com.au.

Our intake of new clients depends on how heavy our case load is at any given time, and your place of residence. Feel free to call us to see how quickly we can be of service to you.

We will often make a time to meet with you and your caregivers to discuss if we are the right fit for your needs.

A new client to our service will be provided with an information pack which includes:

  • Methods of contacting the service and doctors involved
  • Request for preferred pharmacy provider
  • Request for information regarding contact details of caregivers, accommodation facility staff and management if appropriate
  • A transfer of medical information form to release medical information held with a prior practice
  • Contact details for our preferred after hours locum service
  • An invoice for our fees – we request this is attended to prior to our first consultation.
How can I communicate with my doctor?

Appointments are generally offered for face-to-face consultations.

There are also some occasions in which a Telehealth or Telephone consultation may be appropriate and this is subject to the availability of Medicare rebates.

We do not communicate with patients via email. General emails enquiries are for non-urgent matters which will be attended to within 5 working days.

Reminders and Recalls

Our practice uses a reminder system for recurring tasks including for preventative health care or when immunisations are due.

Please let us know if you do not wish to receive reminders.

We will also recall you for urgent results where a follow up appointment has not already been made.

How am I able to provide feedback to the clinic?

Patient feedback is important to us and if you feel that improvements can be made, we are keen to hear your suggestions via email or speaking to us in person.

While we believe that all problems are best handled within the practice, you may choose to address your concerns with the Australian Health Practitioner Regulation Agency (telephone 1300 419 495) or the South Australian Health and Community Services Complaints Commissioner (telephone 8226 8666).